We deliver in less than 5 working days.
Since we deliver food, refunds and returns are impossible.
It is your responsibility to collect your package and enter the correct address. In the event that you have failed to collect it or that you have entered an incorrect address, return costs to our distribution center as well as a new shipping cost will be requested from you in order to send you your package again.
For heavier or bulkier products, a transport surcharge may be requested even if the invoice includes more than $50 worth of products. This surcharge is visible on the site on certain products but may also be requested after placing your order. For more remote regions of Quebec such as Abitibi, certain sectors of the North Shore such as Baie-Comeau, Gaspésie, Outaouais etc., there may also be transportation costs. In the event of an overcharge, you will be contacted with the option to accept this surcharge, order with an amount allowing us to absorb the delivery costs or simply to cancel. Despite our efforts to always have access to the best rates, these delivery costs are beyond our control. Thank you for your understanding.
NEVER HANDLE DRY ICE WITH BARE HANDS! (USE GLOVES!) WE WILL NOT BE RESPONSIBLE FOR ANY BURNS OR FROSTBITE CAUSED.
• Your order will be sent to the address you provided when paying for it. (Please do not forget to mention the apartment numbers, the premises if delivery to work or any information that could help the delivery people to drop off the package in the right places. Receptiniost, colleague or others)
• If you are not on site during delivery you will need to check your tracking numbers and contact the delivery company to collect your package. It is your responsibility not to delay recovery.
• For any order you are required to provide the full delivery address. We will not be held responsible and will not make any compensation for any loss of packages, theft or damage due to an error or lack of information in the transcription of the address.
It is your responsibility to collect your package as quickly as possible. thank you for your understanding