Privacy Policy

Privacy Policy

The Privacy Policy applies to the Keys Nutrition website. It takes into account the requirements of the Act modernizing the legislative provisions on the protection of personal information (Act 25) and the protection of personal information (Access to Information Act; CQLR, chapter A 2.1) and any other applicable law or regulation. Its aim is to inform you about the practices implemented concerning personal or confidential information .

Information transmitted automatically

When you access the Keys Nutrition website, information is automatically exchanged between your computer and our server, without your intervention. This exchange of information is necessary only to meet the technological requirements of Internet browsing and is used for statistical purposes. The information exchanged consists of:

  • the domain name of your Internet service provider, for example “” and your IP address (number automatically assigned to your computer by your Internet service provider for web browsing purposes);
  • the type of browser and operating system you use;
  • the date and time you access our site;
  • the pages you consult and the duration of this consultation;
  • if you access our site from another site, the address of the referring site.

Keys Nutrition maintains only the information necessary to know the number of visitors, the most visited pages, the technology used by site users, referring sites and the country of origin of site visitors. This information is in no way used to collect, communicate or exchange lists of users.

Personal informations

Personal information is information that concerns a natural person and allows them to be identified, for example date of birth, home address, social insurance number, driver's license number, health insurance number and age.

Personal information is confidential and cannot be disclosed without the authorization of the person concerned, except for certain exceptions provided for in the Access to Information Act.

Your provision of personal information to Keys Nutrition signifies that you accept and consent to our collection, use and disclosure of your personal information in accordance with our Privacy Policy. If you do not agree to these terms, do not provide us with any personal information. However, although providing certain personal information is optional, certain services may only be offered if you provide us with personal information and we may not be able to offer you certain services if you choose not to provide the information to us. personal information required.

Consent can be given in different ways, including: a) expressly by signing a document, agreeing by electronic means or verbally; or b) implicitly by voluntarily providing the personal information.

It may happen that you have provided personal information for a specific purpose and that Keys Nutrition subsequently needs to use that information for a different purpose. In such circumstances, Keys Nutrition will seek your consent to use the information for the new purposes, unless the law authorizes or requires us to use the information for the new purposes.

You have the right to revoke your consent to the collection, use and disclosure of your personal information at any time. However, revoking your consent may prevent us from providing services or products to you; in such circumstances, we will discuss with you why we need your personal information and why revoking your consent affects our ability to provide you with our services or products.

Transmission of personal or confidential information

If you send us personal information by completing an online form or otherwise, we will only use the information we need to fulfill your request.

We remind you that an email sent to a website is not systematically secure. Only communications or transactions carried out with a data encryption system are secure. Therefore, we recommend that you do not use your email software to send us personal information.

Personal information submitted is not disclosed to any other government agency unless such disclosure is required by law. The information transmitted is in no way used to establish a user profile and is not disclosed to any private organization.

Only authorized individuals within our organization have access to this information and only when necessary to carry out their duties. Personal information held by Keys Nutrition is used only for the purposes for which it was collected. They are archived securely or destroyed when no longer needed.

When you leave the Keys Nutrition website

Our website contains hyperlinks to other sites. When you follow these links, you will leave the Keys Nutrition website. The information that is then exchanged is no longer subject to our confidentiality policy, but to that of the site you are visiting.

Your rights

You have the following rights regarding your personal data:

  • To access personal data held by Keys Nutrition about you
  • Have your personal data rectified if it is incomplete or incorrect
  • To opt out of receiving marketing communications at any time
  • To restrict or object to the processing of personal data or request erasure of personal data
  • To receive a copy of the personal data you have provided to Keys Nutrition, in a structured, commonly used and machine-readable form (known as “data portability”), subject to applicable laws.
  • Where you have voluntarily provided personal data or consented to its use, the right to withdraw your consent.
  • The right to complain to a data protection authority, including the CAI

Request for personal information held

A request for access to personal information or a request for rectification must be made in writing and must contain:

  • a description of the information you want to obtain or that needs to be corrected;
  • the period concerned;
  • personal information allowing the public body to identify you, or a combination of several pieces of information (for example: your social insurance number or your health insurance number as well as the names of your parents);
  • your name, first name and contact details (email, telephone number and postal address) so that the organization can contact you if further details are necessary.

If you are applying on behalf of another person, you must provide:

  • a consent form or power of attorney;
  • or the mandate signed by this person, if you are a notary or lawyer.

If you wish to access the personal information of a deceased person, your status must be one of the following:

  • liquidator of the estate (estate): you must provide the will and will;
  • beneficiary of life insurance or death benefit: you must present a document proving this status (life insurance contract, mortgage loan, travel insurance, etc.);
  • heir: you must present a will search, a will or proof of your status (for example a birth certificate or a marriage certificate) and demonstrate your interests or your rights;
  • person holding parental authority: you must prove your title by means of a birth certificate.

Submit an access request

You must send your request to the person responsible for access by completing the contact form contained herein .