Yes. We have two Quebec City stores and more than 100 retail locations across Quebec, Ontario, and New Brunswick.

Yes. Orders can be picked up at 641 Godin Avenue, Quebec City, QC G1M 3E6.

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Taxes are calculated according to the province or territory associated with your order.

Email info@keysnutrition.com or use the website chat.

Select ?Forgot your password?? and follow the instructions.

Check your email address and junk-mail folder. If it is still missing, contact info@keysnutrition.com.

Allow the carrier time to update its system. Tracking activates after the first scan.

Use the unsubscribe link in newsletters. Transactional order emails cannot be disabled.

All prices are charged in Canadian dollars.

Earn 3% back in points on eligible purchases and apply them toward future purchases.

Yes. Information is encrypted and payments are processed securely by external payment providers.

Not normally, but contact us promptly and we will confirm whether an item can still be added.

The billing address may not match your bank records. Unsuccessful preauthorizations should disappear within five business days.

The billing address must exactly match the address associated with your credit card.

At checkout, indicate that they differ, then enter the billing address associated with your card.

They may fail without a registered billing address. Registering the card with PayPal may help.

Non-Canadian cards may not work directly. Adding the card to PayPal may resolve this.

Check all packing materials, then email info@keysnutrition.com within 24 hours of delivery.

Food products are final sale. Contact us if an order arrived damaged or incorrect.

Popular products can sell out quickly. Watch for another restock announcement.

Taste preferences vary and food products are final sale. Consider sharing it with family or friends.

They are packed in an insulated cooler with dry ice. Follow tracking and retrieve the parcel promptly.

We currently ship with Nationex, Purolator, and Canada Post.

Orders leave our warehouse within 3 to 5 business days. Carrier transit time is additional.

Shipping is free above the current qualifying threshold. Otherwise, the charge is typically $9.99 to $14.99.

Yes, subject to carrier and product restrictions.

Allow 24 to 48 hours for carrier pickup and the first depot scan.

Canada Post is currently the only carrier we use for PO-box deliveries.

Email your order number and complete correct address to info@keysnutrition.com immediately.

The carrier may leave the parcel safely or leave a collection notice. Retrieve perishable orders promptly.

Allow three additional business days, then email info@keysnutrition.com with your order number.

We will contact you about reshipment or cancellation. Related costs may be deducted from any refund.

We cannot guarantee an exact time. Use an address that is accessible to the carrier.

The carrier may have changed. Email info@keysnutrition.com for updated tracking information.