Frequently asked question
All orders, including keto pastas and keto-friendly snacks, ship within 2-5 business days. Orders with frozen products are shipped Monday through Wednesday.
Yes, we have 2 Keys Nutrition stores in Quebec and over 100 points of sale in Quebec, Ontario and New Brunswick offering alternatives to keto pasta and more.
Absolutely, you can collect your order, including keto pasta noodles and keto dessert recipes, at 641 Godin G1M 3E6.
Log in to your account to leave a review and earn points. You will also receive an email to review our keto cheesecake recipes and other products.
Join our Facebook group for a discount code, exclusive content, and access to thousands of free keto recipes.
Taxes on products like keto pasta sauce and keto ice cream are based on your province/territory.
Contact us exclusively by email at info@keysnutrition.com or via chat for inquiries on keto chicken or keto soup recipes.
Click the I forgot my password button and follow the instructions to reset your password and access easy keto recipes.
Check the spelling of your email or your spam folder. Contact customer service at info@keysnutrition.com for issues with orders like keto pasta recipes.
Allow time for the delivery company to update. The tracking number for your order of keto-friendly pasta or easy keto dessert recipes will activate once scanned.
Unsubscribe from newsletters using the button at the bottom. System-generated emails regarding your order of easy keto recipes or keto products cannot be unsubscribed.
We are a 100% Canadian company, charging in CAD for all keto products including low carb pastas in Canada.
Earn 3% on purchases like keto pasta sauce or keto cheesecake recipe. Apply points to future purchases.
We provide secure transactions for keto products in Canada, with encrypted information and secure external processing.
Officially no, but contact us to possibly add items like keto pasta recipes to your order.
Payment problems
This could be due to a mismatch between the billing address you entered and the one your bank has on file for purchases like keto pasta sauce or keto cheesecake recipe. Make sure they match exactly. Pre-authorizations will disappear within 5 business days if the order has not been placed.
The billing address is often the problem. It should match exactly the one attached to your credit card for orders like keto pasta recipes or easy keto dessert recipes. For more solutions, click Read More.
On the checkout page, uncheck the box indicating that your billing and shipping addresses are different. You can then enter your billing address for purchases like keto pasta alternatives or keto-friendly snacks.
These cards generally do not work because they do not have an associated address. Attach the card to your Paypal account and try to buy keto products in Canada or low carb pasta in Canada via Paypal.
Non-Canadian cards do not work directly as there is no option to enter a non-Canadian country as the billing address. Create a Paypal account, add your non-Canadian card and pay for keto-friendly pasta or keto dessert recipes using this option.
Product Inquiries
Please check all packaging materials. If you still can't find it, contact our customer service at info@keysnutrition.com within 24 hours of receiving your keto product order.
Since these are food items like keto pasta or keto dessert recipes, they are considered final sale and cannot be returned.
The item, perhaps a keto pasta sauce or a popular keto cheesecake recipe, probably sold out quickly. Keep an eye out for another bigger restock soon!
Although not all products like keto pasta recipes or keto-friendly snacks may suit your taste, consider passing them on to family or friends.
They will be packed in a cooler with dry ice, which lasts 48-72 hours. Check your tracking number to collect your order of keto-friendly pasta or easy keto dessert recipes as soon as possible after delivery.
Shipping
We currently ship keto-friendly products like keto pasta and keto dessert recipes with Nationex, Purolator and Canada Post.
Your order for keto products in Canada, including keto pasta sauce and keto cheesecake recipe, leaves our warehouse within 3-5 business days. Additional delivery times depend on your location.
We offer free shipping on keto-friendly orders over $74.99. Otherwise, a fee of $9.99 to $14.99 will be added for items like keto pasta recipes or easy keto dessert recipes.
Yes, absolutely, we ship keto products like low-carb pastas to Canada and keto-friendly snacks across Canada.
Your order of keto-friendly pasta or keto dessert recipes is probably just packed. Allow 24-28 hours for pickup and scanning at initial drop-off.
Only Canada Post can currently deliver keto products to locations with PO boxes.
Please send your order number and complete and accurate mailing address as soon as possible to info@keysnutrition.com , and our team will assist you with your keto product order.
Delivery
The delivery person can leave your package with keto-friendly items like keto pasta or keto dessert recipes in a secure location or will leave a notice indicating where it can be picked up. Collect orders as soon as possible.
Allow the carrier up to 3 business days to deliver items like keto pasta recipes or keto-friendly snacks. Check around your property. If it still hasn't arrived, contact us at info@keysnutrition.com with your order number.
Once returned, we will contact you to reship it or cancel and process a refund for your Canada keto product order, net of shipping and other costs, including any spoiled/damaged items.
We cannot specify the exact time for delivery of items like low carb pasta to Canada. Make sure you deliver to an accessible address. If you are not present it can be dropped off securely or a notice left for collection.
It was probably sent by the wrong carrier. Contact customer service at info@keysnutrition.com for updated delivery information on your order of keto-friendly pasta or easy keto dessert recipes!